ACCESSIBILITY STATEMENT FOR THE PLAYBARN
PLEASE NOTE THAT DUE TO COVID RESTRICTIONS WE HAVE ALTERED SOME OF THE ENTRANCES/EXITS WHICH MAY NOT BE SUITABLE FOR ALL USERS. PLEASE CONTACT US IF YOU HAVE ANY QUESTIONS.
The Playbarn is set in the countryside only 10 minutes from Norwich off the B1332 Bungay Road, in the village of Poringland.
We are a member of the Visitor Attraction Quality Assurance Scheme.
All of our facilities are accessible to wheelchair users and prams, buggies and pushchairs.
We look forward to weloming you. If you have any queires or require any assistance please phone 01508 495526 or email [email protected].
The nearest bus stop is a 20 minute walk from us. There is a pavement to within 200 yards wherein it turns into a grass verge.
CAR PARKING AND ARRIVAL
Free parking is available on site with a large carpark directly next to the entrance as well as an overflow carpark with a short walk to the entrance.
Two disabled parking spaces are available immediately adjacent to the entrance.
The surface is level gravel with a slight slope to the entrance kiosk.
The entrance comprises of a light door which opens inwards from the carpark, a heavy external door which opens outwards, a heavy internal door which opens outwards and a light gate which opens inwards.
MAIN ENTRANCE, RECEPTION & TICKETING AREA
The main entrance is step free as are all areas except the tractor courtyard (small doorway step).
Seating is available in all areas.
The floor surface is tiled.
Ceiling spot lights and fluorescent tubes are the predominent lighting.
The door oepning widths allow easy access for wheelchairs and pushchairs/buggies and the gates/doors within the premises are all lightweight with the exception of the toilets for childrens safety.
There is seating thoughout both inside and outside.
The outside areas are grass and fairly level with a few gentle slopes.
The floor surface is tiled, non slip laminate or short pile carpet and lit with spot lights or fluorescent tubes
The toilets are situated within the main Playbarn and also an outdoor family toilet opposite the Puzzle Paddock.
There is an acessible WC, a family WC as well as ladies and gents WC.
The WC are all level entrance and can all be accessed by wheelchairs however the toilet cubicles do not allow wheelchair access except the Disabled toilet and Outdoor toilet. These also both have grab rails.
Guests are alerted to an emergency via an alarm and tannoy system.
Toilet floor surfaces are non slip laminate.
Taps are lever taps in the disabled.
These are inside and outside in a variety of areas.
Outside areas have picnic tables with grass underfoot or concrete.
Inside areas have conventional tables with non slip laminate underfoot.
High chairs are available and chairs can be easily moved to allow for wheelchair access.
Different dietary needs can be catered for at request, we provide a range of gluten and dairy free food,
Service is table service and self service.
If required staff are happy to read out the menu.
The shop is a level tiled area with a range of counter and shelf heights. Staff will be happy to give assistance if required.
All staff have been trained in Disability Awareness.
There are a range of visible signs for emergency protocol and staff are trained to assist.
Assistance dogs are allowed, water bowls can be provided as can a toilet area upon request.
Our address is The Playbarn, West Green Farm, Shotesham Road, Poringland, Norwich, Norfolk, NR14 7LP.
Our telephone number is 01508 495526
Our email is the [email protected]
Our Grid Reference is
Our website is www.theplaybarn.co.uk